اتجاهات القيادات الإدارية نحو إدارة الجودة الشاملة ودورها في تحقيق التميز المؤسسي : دراسة حالة أمانة عمان الكبرى

نوع المستند : المقالة الأصلية

المؤلف

أكاديمية العلوم الشرطية بالشارقة

المستخلص

This study aimed to determine the role of administrative leadership in achieving organizational excellence through the TQM in Greater Amman Municipality. The questionnaire was designed and distributed to a random sample of 199 employees from all administrative levels, representing 9% of the study population. The study revealed a high degree of satisfaction with the independent variable (leadership attitudes towards total quality management) by its combined dimensions and high degree of satisfaction with the dependent variable (institutional excellence) by its total dimensions. The study also showed a statistically significant effect at the level of 0.05 (Leadership focus on quality improvement, leadership commitment to continuous improvement), and its role in institutional excellence in the Greater Amman Municipality. The dimensions of driving directions explained 60.2% of variance in the variable (Excellence) Institutional), and based on the method. the results of the study have presented a number of suggestions that are consistent with these conclusions. The most important of these is the need for the leadership in the Greater Amman Municipality to continue with proper planning and continuous improvement and to provide the scientific side by adopting the principles of TQM in a clear, frank and informed manner for all employees.

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